Terms and Conditions

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All work is performed under a written contract or detailed estimate that becomes binding once signed by both parties. The contract will clearly outline the scope of work, materials, timeline, and total price. Any changes or additional work must be agreed upon in writing via a change order.

• Our quotes are valid for 30 days from the date of issuance.
• Prices include all labour and materials specified in the contract.
• A deposit is required to schedule your project (typically 30–50%, depending on project size).
• The balance is due upon substantial completion of the work, unless otherwise agreed.
• We accept payments by cash, cheque, e-transfer, or credit card (processing fees may apply).
• Late payments may be subject to interest at 2% per month (24% per annum).

Under Ontario’s Consumer Protection Act, if an estimate is provided, the final cost will not exceed the estimate by more than 10% unless you approve additional work or changes.

We stand behind our work with a 5-year workmanship warranty on all installations. This warranty covers defects in our installation and labour under normal use.

It does not cover:

• Natural material issues such as warping, splitting, cupping, twisting, or cracking of wood
• Damage caused by weather, animals, improper maintenance, or alterations by others
• Manufacturer defects in materials (we will assist you with manufacturer claims where applicable)

Any warranty claim must be submitted in writing within the warranty period. We will inspect and, at our discretion, repair or replace defective workmanship at no cost to you.

To ensure a smooth and safe installation:

• You are responsible for clearly marking property lines, underground utilities (call Ontario One Call), and any buried items.
• Please remove or relocate any obstacles (plants, decorations, furniture, etc.) along the work area before we arrive.
• We assume no liability for damage to items not moved or for fence placement if property lines are not accurately identified.
• You must obtain any required municipal permits (we can advise but the responsibility for permits lies with the property owner unless otherwise stated in the contract).

We will provide an estimated start and completion date in your contract. Timelines can be affected by weather, material availability, permit delays, or unforeseen site conditions. We will communicate any changes promptly.

Your satisfaction is our priority. If something is not as agreed, please let us know immediately so we can address it. We strive to exceed expectations through attention to detail and creative solutions that deliver lasting value.

We are not responsible for consequential damages, loss of use, or any issues arising from factors beyond our control (e.g., extreme weather, acts of God, or pre-existing site conditions). Our liability is limited to the value of the contract.

If you signed the contract in your home (or after a home visit), Ontario law gives you a 10-calendar-day cooling-off period to cancel for any reason. After that period, cancellations may result in forfeiture of the deposit to cover materials already ordered or scheduled labour.

These terms are governed by the laws of the Province of Ontario and the laws of Canada applicable therein. Any disputes will be resolved in the courts of Lambton County or the City of Sarnia.

If you have any questions about these Terms & Conditions, your contract, or our services, please reach out. We’re a local family company and happy to discuss details openly.

Progressive Fence & DeckSarnia, Ontario Phone: 519-312-4139 Email: [your email]

Last updated: April 2026

Common items in a terms and conditions agreement allow you to:

• Withdraw and cancel services, and make financial transactions.
• Manage customer expectations, such as liability for information errors or website downtime.
• Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
• Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
• Disable user accounts.
• Write down any other terms or conditions that protect you or your audience.