Privacy Policy

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Privacy Policy Progressive Fence & DeckLast updated: April 2026

At Progressive Fence & Deck, we are a small, family-owned business in Sarnia, Ontario, committed to protecting your privacy and handling your personal information responsibly. We believe in honest communication and doing what’s best for our clients — that includes being transparent about how we collect, use, and protect your information.

This Privacy Policy explains our practices regarding personal information collected through our website, contact forms, emails, phone calls, and in-person interactions. By using our website or providing us with your information, you consent to the practices described here.

We only collect the information necessary to provide our services, respond to your inquiries, and deliver quality fences and decks. This may include:

• Name, phone number, email address, and mailing address
• Details about your project (e.g., property location, desired fence or deck type, measurements, or photos you share)
• Payment information (handled securely by our payment processors — we do not store full credit card details)
• Any other information you voluntarily provide when contacting us or requesting an estimate

We may also automatically collect basic technical information such as your IP address, browser type, and pages visited (through tools like Google Analytics) to improve our website experience.

We use your personal information to:

• Respond to your inquiries and provide free estimates
• Communicate with you about your project, scheduling, and any changes
• Perform the contracted work (fence installation, deck building, railings, etc.)
• Send important updates, invoices, or warranty information
• Improve our services and website based on how visitors use it
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share your information only when necessary:

• With trusted service providers (e.g., payment processors, material suppliers, or subcontractors) who help us complete your project and are bound by confidentiality
• When required by law (e.g., to comply with a court order or government request)

All third parties are required to protect your information and use it only for the purposes we specify.

We take reasonable security measures to protect your personal information from loss, misuse, or unauthorized access. This includes secure forms on our website, limited internal access, and safe storage practices. While no system is completely secure, we are committed to safeguarding the information you entrust to us as a small family company.

Our website may use cookies and similar technologies to enhance your experience (e.g., remembering your preferences or analyzing site traffic). You can manage cookie preferences through your browser settings. We do not use cookies for targeted advertising.

You have the right to:

• Access the personal information we hold about you
• Correct any inaccurate information
• Withdraw your consent at any time (subject to legal or contractual restrictions)
• Request that we delete your information (where applicable)

To exercise these rights or ask questions, simply contact us using the details below. We will respond promptly.

We keep your information only as long as necessary to fulfill the purposes for which it was collected, provide ongoing warranty support (up to 5 years or longer if needed), or meet legal requirements. Once no longer needed, we securely dispose of it.

We may update this policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top will indicate when changes were made. We encourage you to review it periodically.

If you have any questions, concerns, or requests regarding your privacy, please reach out — we’re happy to discuss them openly, just as we do on every project.

Progressive Fence & DeckSarnia, Ontario Phone: 519-312-4139 Email: progressivefenceanddeck@gmail.com

This Privacy Policy is governed by the laws of Ontario and Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).